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Patharielcoairtime.com

Refund and Returns Policy


Website: patharielcoairtime.com

At PATHARIELCO SOLUTIONS, customer satisfaction is important to us. This Refund & Policy page explains how refunds, failed transactions, and related issues are handled when using our global airtime services.

1. Nature of Our Service

Patharielcoairtime.com provides digital airtime top-up services that are delivered electronically and, in most cases, instantly. Once airtime is successfully delivered to a mobile number, it is considered used and non-reversible.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Airtime was not delivered due to a system or network failure
  • Payment was successful but the transaction status shows failed or pending beyond reasonable time
  • Duplicate charges occurred due to a technical error

Refunds will not be issued if:

  • The recipient number was entered incorrectly by the customer
  • Airtime was successfully delivered to the provided number
  • The customer selected the wrong country, network, or airtime value
  • Delivery failed due to recipient network issues beyond our control

3. Airtime Not Received

If airtime is not received within the expected delivery time:

  1. Contact our support team immediately
  2. Provide your transaction ID, phone number, and payment details
  3. Our team will investigate the issue

If the transaction is confirmed as undelivered, we will either:

  • Reprocess the airtime, or
  • Issue a refund to the original payment method

4. Refund Processing Time

  • Approved refunds are processed within 5–10 business days
  • Refunds are issued to the original payment method used
  • Processing times may vary depending on your bank or payment provider

5. Pending Transactions

Some transactions may appear as pending due to network delays or verification checks. Pending transactions are usually resolved automatically. If a pending transaction fails, you will not be charged or will be refunded accordingly.

6. Chargebacks & Disputes

Before initiating a chargeback with your bank or card provider, we strongly recommend contacting our support team. Unauthorized chargebacks may result in account suspension.

7. Fraud Prevention

To protect our customers and platform:

  • We reserve the right to suspend or cancel transactions suspected of fraud
  • Refunds may be denied if fraudulent activity is detected

8. Changes to This Policy

Pathariel Co Airtime reserves the right to update or modify this Refund & Policy at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Refund & Policy or need assistance with a transaction, please contact us:

Email: support@patharielcoairtime.com
Website: patharielcoairtime.com